Payment Terms and Conditions
Effective Date: 16 April 2026
Company: Medsby, Coimbatore, Tamil Nadu, India
Contact:
support@medsby.in
These Payment Terms and Conditions (“Payment Terms”) govern all purchases of products and services offered by Medsby. By placing an order or booking a service, you agree to these terms.
Scope
Applicability: These terms apply to all transactions unless otherwise agreed in writing.
Order Acceptance: Orders are confirmed upon issuance of confirmation, invoice, or commencement of service.
Definitions
- Customer: Individual or entity placing an order
- Products: Physical goods sold by Medsby
- Services: Training, consultation, installation, or technical services
- DIY Products: Products requiring self-assembly
- Manufacturing Defect: Fault in materials or workmanship
Payment Terms
- Accepted methods: UPI, Debit/Credit Cards, NetBanking
- All transactions are processed in INR (₹)
- Full payment is required at the time of purchase or booking
Authorization: By submitting payment details, you authorize Medsby to process the transaction.
Payment Failure: Orders/services will not be processed until payment is successful.
Invoices: Electronic invoices will be issued.
Cancellations & Modifications
- Orders cannot be cancelled once placed
- Service bookings are non-cancellable after confirmation
- Modification requests may be considered at Medsby’s discretion
Refunds & Returns
- Applicable only for verified manufacturing defects
- Requests must be made within 7 days of delivery/service completion
- DIY products are non-returnable unless defect is confirmed
Service Refunds: Considered only if the service is not delivered as described.
Inspection: Conducted virtually or physically as required.
Processing Time: 7–14 working days after approval.
Note: Refund approval is subject to verification and is not guaranteed.
Chargebacks & Security
Chargebacks are not accepted. Medsby reserves the right to contest disputes and recover costs.
Payments are securely processed via third-party gateways. Sensitive payment data is not stored.
Liability & Legal
Limitation of Liability: Limited to the amount paid.
Indemnity: Customers are responsible for misuse of services/products.
Jurisdiction: Governed by Indian law. Courts in Coimbatore hold jurisdiction.
Amendments: Terms may be updated without prior notice.
Contact
For any queries, contact support@medsby.in
Payment FAQ
We accept UPI, debit/credit cards, and NetBanking. All payments are processed in INR.
Payment must be completed in full at the time of placing an order or booking a service.
Orders cannot be cancelled once placed. Service bookings are also non-cancellable after confirmation.
Yes, Medsby provides both physical products and professional services.
Refunds are provided only for verified manufacturing defects or failure to deliver the service as promised.
Requests must be submitted within 7 days of delivery or service completion.
Inspections may be conducted virtually or physically. Supporting evidence such as photos or videos may be required.
Approved refunds are processed within 7–14 working days to the original payment method.
You can email support@medsby.in with your order details and issue description.
You may contact our support team or refer to this page for complete terms.